How do I return an item? Refund or returning goods Please select your order carefully as refunds due to change of mind are provided at the sole discretion of the store and are not guaranteed. However any product that is found to be spoilt or damaged by Suzy Spoon's Vegetarian Butcher or the courier can be re-presented at the store and a refund or exchange will be honored. Interstate delivery problems of this nature can be discussed by ringing the store, (02) 95579762. Cancellations If you cancel your order a cancellation fee may apply. This applies only to large orders. To avoid a cancellation fee please call the store and give at least 48hours notice of cancellation.